Bumble, a once-powerful pressure in on-line courting, is going through a reckoning.

The corporate posted weak This fall 2023 outcomes right now exhibiting a $32 million web loss and $273.6 million in income. Whereas up from the identical interval a 12 months in the past, earnings got here in under Wall Road expectations and had been paired with a disappointing Q1 2024 forecast — sending Bumble’s inventory tumbling ~10% in after-hours buying and selling.

Bumble’s taking drastic motion to stem the bleeding.

CEO Lidiane Jones introduced that 37% of Bumble’s workforce, or about 350 staff, can be let go, and that Bumble would embark on an app overhaul focused at reviving progress. The near-term product roadmap will give attention to AI and enhanced security measures, Jones mentioned, in addition to options designed to attraction to youthful audiences.

“We imagine these actions will strengthen our foundational capabilities and allow us to proceed delivering new and fascinating person experiences that create wholesome and equitable relationships,” Jones mentioned throughout a name on right now’s earnings. “Now we have a number of customers right now that love the paradigm of the web courting — swiping and discovery and looking — however there’s additionally a set of customers that need extra flexibility to have the ability to expertise and uncover individuals in a extra natural and pure approach.”

Bumble is going through challenges on a number of fronts as its foremost rival, Match Group, which owns Tinder, Hinge and Match amongst different courting apps, goes after Gen Z customers with more and more aggressive advertising techniques.

Bumble’s payer progress has being slowing since late 2021. And lots of the capabilities launched in Bumble’s apps previously 18 months haven’t resonated with the person base, Jones mentioned throughout the name.

Bumble has additionally needed to contend with inside organizational shifts within the wake of founder Whitney Wolfe Herd stepping down as CEO final November and transitioning into the position of govt chair. Jones, who joined from Slack in January, appointed 4 new C-suite executives at Bumble within the final week alone.

Slower progress isn’t distinctive to Bumble. Courting apps typically — together with Match Group’s — have seen declining income from customers reluctant to fork over money for premium add-ons. In response to a 2023 Pew Analysis examine, whereas 41% of customers age 30 or older have paid for courting apps, simply 22% of customers beneath 30 — the demographic seen as most fascinating — have achieved the identical.

Platforms have tried to fight the decline in varied methods. Tinder is pivoting to give attention to long-term relationships — a high precedence for Gen Z, which polls present are much less in informal relationships and hookups. Hinge amongst others, in the meantime, is embracing the transfer to IRL meetups, launching a fund and promotions to sponsor singles occasions.