Every month, the Financial institution Automation Information editorial group does a deep dive into matters related to the banking trade and, this 12 months, AI dominated the headlines. From AI-driven credit score decisioning to implementation and generative AI, FI executives shared how the expertise is altering the trade. 

Following are the editors’ favourite AI options of 2023:  

Construct, purchase, each? A hybrid method to AI 

Purchase-versus-build is a standard query when discussing AI inside monetary establishments. FIs together with Barclays, Citi, Deutsche Financial institution, HSBC and JPMorgan weighed in on how they’re investing within the expertise — most taking a hybrid method on shopping for in-house and choosing third-party distributors to supply the expertise. 

Promise and peril: Equity in AI-based lending 

Monetary establishments this 12 months regarded to AI and automation to hurry up processes and add efficiencies. Nevertheless, when implementing AI-driven decisioning, FIs wanted to contemplate biases and compliance. That’s the place giant language fashions, explainability and knowledge coaching are wanted.  

AI for FIs: ChatGPT and past 

The finance trade explored generative AI expertise corresponding to implementing it inside buyer help, fraud detection, pure language processing and language translation. Reasonably than simply tapping ChatGPT, FIs have since rolled out their very own generative AI applied sciences for inside and client-facing chatbots.  

Generative AI makes use of in finance will proceed to floor in 2024 because the expertise adapts and FIs spend money on it.  

Prepare for the Financial institution Automation Summit U.S. 2024 in Nashville on March 18-19! Uncover the most recent developments in AI and automation in banking. Register now.